Privacy policy

People of Eden is committed to protecting the privacy of your personal information. This Privacy Policy (“Policy”) explains how we collect, store, use and protect your personal data when you access People of Eden’s website (“site”).

This website is operated by People of Eden. Throughout the site, the terms “Eden”, “POE”, “we”, “our” and “us” refer to People of Eden. If you use any of our services, we will refer to you by using the terms “user”, “purchaser”, “you”, “your” or “yours” in this Policy.

Please read through this Policy in conjunction withPeople of Eden’s Terms and Conditions and Cookie Policy.   

This Policy sets out People of Eden’s obligations in line with the Australian Privacy Principles enunciated in the Privacy Act 1988 (Cth) (“Privacy Act”).

1. Collection of Personal Information

1.1 When you visit our site, we collect the following information:

  • Contact information and personal identifies, including your name, address, email address, telephone/mobile number, username or social media handle.

  • Device identifiers, such as information about your technological device.

  • Information provided in surveys, feedback, complaints or commentary.

  • Details about purchases, products or service preferences, transactions history and current or pending transactions, browsing and marketing interactions (this includes the products viewed or added to your shopping cart).

  • Social media account names or tags (provided you have engaged with us on our social media platforms).

  • Payment information, such as your method of payment and payment card information (including payment card number, expiration date, delivery address and billing address).

  • Demographic information, including your age, sex and gender.

  • Digital information such as cookies, tags and pixels, location data (when available and not disabled by you), date, times, and metadata

 1.2 People of Eden will typically collect personal information about you directly from you.

1.3 People of Eden does not and does not intend to transact through this site with anyone we know to be under the age of 18 years of age. If you are under the age of 18, you should use this site with your parent or a guardian and should not submit any personal information to us.

1.4 By providing any personal information to us, you are declaring that you are above the age of 18.

2. Purpose for Collection of Personal Information

 2.1 People of Eden will or may collect, disclose, use and or deal with your personal information for customer insight and marketing purposes.

2.2 People of Eden may use your personal information to provide updates, make you aware of new products, promotions and competitions or to improve our services to you.

2.3 People of Eden may share your personal information regarding technical support, processing payments, marketing or performing services on your behalf.

3. Commitment

 3.1 People of Eden is committed to protecting your personal information and credit card details. Although People of Eden guarantees the use of industry standard precautions to safeguard your personal data, we encourage all valued purchases to be vigilant whenever transferring monies online as an added precaution as we cannot guarantee complete security.

4. Storage of Personal Information

4.1 Personal information may be received and held either as a hard copy, paper, or a soft copy being electronic data in any available form. In either case, we take the security of personal information very seriously. We secure hard copy documents in our office.

4.2 People of Eden implements a number of measures to ensure the protection of all soft copy documents.

5. Access to Personal Information

 5.1 You may access your personal information stored with People of Eden at any time by submitting a written request for the same to info@peopleofeden.com.au

 5.2 You may contact People of Eden to request the correction of your personal information, when applicable.

6. Complaint Process

6.1 If you wish to make a complaint about a breach of the Privacy Act or the Australian Privacy Principles, please contact our office at info@peopleofeden.com.au

6.2 People of Eden will endeavour to respond to privacy complaints within a reasonable period following receipt of the complaint.

7. Breach

7.1 Pursuant to section 26WE(2) of the Privacy Act, if we suspect that there has been an eligible data breach, People of Eden will conduct a reasonable and expeditious assessment within 30 days.

7.2 If People of Eden believes or has reasonable grounds to believe that there has been a breach then a statement will prepared setting out:

  • the business’s details;

  • a description of the breach;

  • the kind or kinds of information concerned; and

  • recommendations about the steps that we will take in response to it.

 7.3 If practicable, People of Eden will advise the contents of the statement to each of the affected purchaser who may be at risk from the breach. If this is not practicable, we will publish the statement on our site and take other reasonable steps to publicise its contents. Communications with purchasers will be via their preferred communication method.

8. Change to Policy 

8.1 This Policy is subject to change over time without prior notice. People of Eden may amend this Policy by updating it and posting it on our site.

8.2 Any change to the Policy will become effective when People of Eden posts the revises Policy on this site’s home page.